Frequently Asked Question
Facility Medical Company is a specialized medical device company dedicated to developing, manufacturing, and distributing comprehensive solutions for ophthalmic and ENT healthcare needs.
Do you provide after-sales service or technical support?
Absolutely. Facility Medical Company offers comprehensive after-sales support including product training, maintenance, and troubleshooting assistance to ensure optimal device performance and customer satisfaction.
Do you offer product warranties?
Yes, all our products are covered by a manufacturer’s warranty against defects in materials or workmanship, valid for a specified period depending on the product category. Warranty terms are detailed in the purchase agreement or product documentation.
How can you help?
Facility Medical Company supports healthcare providers by delivering high-quality ophthalmic and ENT medical devices that meet international standards. We provide complete solutions including product supply, regulatory support, and after-sales service. Our goal is to enhance Hospitals, centers, and clinical outcomes and ensure healthcare professionals have reliable and innovative tools to serve their patients effectively.
What is your return policy?
We strive to ensure customer satisfaction with every purchase. Returns or replacements are accepted in cases of manufacturing defects, incorrect shipment, or damage during delivery. Requests must be submitted within 7 days of receipt along with the original invoice and product in its original packaging. All returns are subject to inspection and approval according to our quality assurance policy.
What payment methods do you accept?
We accept a variety of payment methods including bank transfers, company cheques, and approved purchase orders. Payment terms are typically agreed upon in advance as part of the quotation or supply agreement. For international orders, payments are usually processed through wire transfer (TT).
How can I place an order?
Orders can be placed by contacting our sales team directly via email or phone, or through our authorized distributors. Please include product details, quantities, and delivery requirements. Our team will provide a formal quotation and confirm availability.
Do your products comply with international standards?
Yes. All our ophthalmic and ENT products are manufactured and distributed in compliance with international quality and regulatory standards, including those set by the Saudi Food and Drug Authority (SFDA) and relevant ISO certifications.
